WORLDWIDE DELIVERY AND FREE RETURNS

Terms Of Service

We endeavour to dispatch all products ordered within 24 hours after the order has been placed and accepted by us. You will be given an indication of the estimated delivery time when you receive an email to confirm the goods have been dispatched to you. Lane Crawford’s teams will try their best to meet the estimated delivery but cannot guarantee that such estimate can be met.

Alternatively, you may choose to collect the products ordered by you at the concierge desks of our Hong Kong SAR stores. You need to present the order confirmation number and your photo ID when the order is collected. If you cannot collect the products yourself, the photo ID of the person named as collector together with your written authorization should be presented when the order is collected.

You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept that signature of the recipient or collector is evidence of delivery and fulfilment of your order by Lane Crawford. You also accept the associated transfer of responsibility in the same way.

Specific Terms for Ellerman Flower Boutique:
All deliveries for products from Ellermann Flower Boutique will be delivered at the chosen delivery date and timeslot by the supplier’s own delivery service. Orders must be placed a minimum of 48 hours in advance of the requested delivery date to allow time for order processing. Available delivery timeslots are either “before 2pm” or “2pm – 7pm”. Delivery is available 7 days a week. Delivery charges are calculated according to district. Orders that are requested for collection may be collected at the Ellermann counter at Lane Crawford Pacific Place Home Store only. 

Special Arrangements

- For peak seasons and special occasions (i.e. Valentine's Day and Mother's Day) pricing, delivery charges, order cut-off times, delivery and/or pick-up times may be altered

- Adverse weather conditions (i.e. Typhoon 8) may cause a delay in the delivery of your order. You will be notified by the supplier as soon as possible with the rescheduled delivery date and time of your order.