Privacy Policy

We place conspicuous notices in Lane Crawford stores to inform customers we prohibit unauthorised photography, sound and/or video recording for commercial use, private gain, use in press or media, or for promotional purposes in our stores. We reserve the right to remove offenders from our premises.

We permit photography, sound and/or video recording where the images/recordings are solely for personal use and are not published or reproduced in print or electronically for commercial use, private gain, use in press or media, or for promotional purposes.

Permitted photography, sound and/or video recording are subject to the following conditions:

(1) no photographs or video and/or sound footage is taken of staff members or other customers without express permission of the staff member or customer;

(2) flash and tripods are not used without written permission;

(3) customers refrain from taking photographs, and recording sound and/or video footage and/or leave the premises if;

- they are causing concern to any staff member or a nuisance to other customers;

- our staff reasonably believe the customer is causing an obstruction or compromising safety or security in any way;

- our staff reasonably suspect that photography, sound and/or video recording are for commercial use, private gain, use in press or media, or for promotional purposes.

If a customer has queries in relation to the photography policy, he/she may contact the Store Manager.