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Help & Information

  • Whenever you shop in store or online at Lane Crawford with your Membership Card, or at our affiliated boutiques, you will earn 1 Rewards Points for every HKD/RMB spent, excluding taxes, payments by gift card and purchases of Apple and Samsung products.

  • If your order is returned, the respective Rewards Points will be deducted from your account. For an exchange, if the new item(s) is/are lower in value than the exchanged item(s), the respective Rewards Points will be deducted from your account.

    Please refer to RETURN & EXCHANGE for more details.

  • You may sign in to MY ACCOUNT at lanecrawford.com to check your Rewards Points balance.

  • Lane Crawford membership and the respective privileges (including Qualifying Spend and Rewards Points) are not transferable to any other account.

  • Every 8,000 Rewards Points earned can be exchanged for a Gift Card worth HKD/RMB 200 (Beauty+ and Privilege members) or HKD/RMB 240 (Gold and Platinum members). Gift Cards can be collected four times a year, either in store at Concierge, or downloaded as a Digital Gift Card. You will be notified when they are ready for collection.
    Please refer to DIGITAL GIFT CARD for more information.

    Customers located outside outside of Hong Kong SAR or Mainland China, using currencies other than HKD/RMB, will be contacted regarding collection of rewards.
    Please CONTACT US for more information.

  • Gift Cards may be used against purchases in any of our stores or at lanecrawford.com. Certain products may be excluded. Please refer to GIFT CARD for more details.