Worldwide Express Delivery

Terms Of Service

    • Please note that only orders to be shipped to Mainland China can be made from the platforms, where the merchandise is priced in Renminbi (RMB), and is subject to these Terms of Service. All orders placed on and shipped from the platforms are subject to the terms of service of the platforms. For the purposes of these Terms of Service, Mainland China excludes Hong Kong Special Administrative Region, Macau Special Administrative Region and Taiwan, China.

      While the prices (tax-inclusive) of the merchandise and/or services sold on the platforms may change from time to time, the settlement price will be the price displayed on the settlement page at the time you submit your order. Prices displayed on the platforms at the time your order is accepted will be honoured except in the case of manifest error. Whilst we will use our best endeavours to ensure that all prices appearing on the platforms are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

    • IN-STORE PURCHASES

      No return or exchange will be accepted for the following items which are defined as “Excluded Items” for purchases in store: Merchandise that is not in Sellable Condition; fine jewellery, vintage jewellery, watches, vintage watches, pillows, mattresses, fur, bespoke or made-to-measure Merchandise, custom orders, vintage Merchandise, antiques, unique and fragile Merchandise, Merchandise invoiced as “no refund” or “no return no exchange”, Pre-sale, Sale or Aged Stock Merchandise invoiced as “no return no exchange” or sold “as is”, perishable goods, including food, beverages, flowers, plants (including the vases/pots/vessels in which the flowers and plants are planted) and hampers, underwear (bottoms), shapewear with bottoms, bodysuit with bottoms, Apple and Samsung products, Lane Crawford Gift Cards (“Gift Card”), and items subject to Environmental Levy on Plastic Bags.

      ONLINE PURCHASES

      No return or exchange will be accepted for the following items that are defined as “Excluded Items” for purchases online: goods that are not in Sellable Condition, perishable goods including food, beverages, flowers, plants (including the vases/pots/vessels in which the flowers and plants are planted) and hampers, underwear (bottoms), shapewear with bottoms, bodysuit with bottoms, fine jewellery, jewellery over HKD or RMB $100,000, customised Merchandises, vintage Merchandises, discounted merchandise designated for sale at a discount/during a discount season, bespoke or made-to-measure Merchandises, Lane Crawford Gift Cards (“Gift Card”), Apple and Samsung products, items subject to Environmental Levy on Plastic Bags and any other item excluded from return or exchange for online purchases by prevailing laws from time to time.

      The only exception permitted in the case of Excluded Items is in the case of faulty or damaged items (“Defective Merchandise”). In this case the Merchandise will be returned to the Supplier or for independent assessment by a third party to determine whether the Merchandise is defective. Merchandise damaged as a result of fair wear and tear will not be accepted as defective. If the Merchandise is determined to be Defective Merchandise, the customer will be entitled to repair or full refund as appropriate within the circumstances at the sole expense of the Supplier. Lane Crawford will use its best efforts to secure such repairs or refund on behalf of the customer but accepts no liability whatsoever howsoever arising for the defective items supplied by the Supplier.

IN-STORE PURCHASES

No return or exchange will be accepted for the following items which are defined as “Excluded Items” for purchases in store: Merchandise that is not in Sellable Condition; fine jewellery, vintage jewellery, watches, vintage watches, pillows, mattresses, fur, bespoke or made-to-measure Merchandise, custom orders, vintage Merchandise, antiques, unique and fragile Merchandise, Merchandise invoiced as “no refund” or “no return no exchange”, Pre-sale, Sale or Aged Stock Merchandise invoiced as “no return no exchange” or sold “as is”, perishable goods, including food, beverages, flowers, plants (including the vases/pots/vessels in which the flowers and plants are planted) and hampers, underwear (bottoms), shapewear with bottoms, bodysuit with bottoms, Apple and Samsung products, Lane Crawford Gift Cards (“Gift Card”), and items subject to Environmental Levy on Plastic Bags.

ONLINE PURCHASES

No return or exchange will be accepted for the following items that are defined as “Excluded Items” for purchases online: goods that are not in Sellable Condition, perishable goods including food, beverages, flowers, plants (including the vases/pots/vessels in which the flowers and plants are planted) and hampers, underwear (bottoms), shapewear with bottoms, bodysuit with bottoms, fine jewellery, jewellery over HKD or RMB $100,000, customised Merchandises, vintage Merchandises, discounted merchandise designated for sale at a discount/during a discount season, bespoke or made-to-measure Merchandises, Lane Crawford Gift Cards (“Gift Card”), Apple and Samsung products, items subject to Environmental Levy on Plastic Bags and any other item excluded from return or exchange for online purchases by prevailing laws from time to time.

The only exception permitted in the case of Excluded Items is in the case of faulty or damaged items (“Defective Merchandise”). In this case the Merchandise will be returned to the Supplier or for independent assessment by a third party to determine whether the Merchandise is defective. Merchandise damaged as a result of fair wear and tear will not be accepted as defective. If the Merchandise is determined to be Defective Merchandise, the customer will be entitled to repair or full refund as appropriate within the circumstances at the sole expense of the Supplier. Lane Crawford will use its best efforts to secure such repairs or refund on behalf of the customer but accepts no liability whatsoever howsoever arising for the defective items supplied by the Supplier.