Terms Of Service
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General
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Shopping on Online Platforms
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Prohibitions And Failure To Comply
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Intellectual Property
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Third-Party Links
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Eligibility To Purchase
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Product Descriptions
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Pricing
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Payment
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Acceptance Of Your Order
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Shipping And Collections
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Returns And Exchanges
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Merchandise that has been purchased as a gift (“Gift”) may be exchanged or returned within 7 days of purchase provided that:
(1) all certificates, warranties, care instructions, product labeling, dust bags and boxes (in the case of shoes) are intact and returned together with the Gift;
(2) the original gift receipt is presented;
(3) the Gift is in Sellable Condition; and
(4) the Gift does not fall within the category of Excluded Items.
Returns or exchanges outside 7 days of purchase shall be accepted in the sole discretion of Lane Crawford.
In Lane Crawford’s sole discretion, the original purchase amount will be credited to the credit/debit card used by the customer for purchase of the Gift or any designated account in the same name of such customer for all refunds for in-store and online purchases (as the case may be).
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Your Rights
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Regulated Electrical Appliances Removal Service
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Liability
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Indemnity And Waiver
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Complaints
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Governing Law And Jurisdiction
Merchandise that has been purchased as a gift (“Gift”) may be exchanged or returned within 7 days of purchase provided that:
(1) all certificates, warranties, care instructions, product labeling, dust bags and boxes (in the case of shoes) are intact and returned together with the Gift;
(2) the original gift receipt is presented;
(3) the Gift is in Sellable Condition; and
(4) the Gift does not fall within the category of Excluded Items.
Returns or exchanges outside 7 days of purchase shall be accepted in the sole discretion of Lane Crawford.
In Lane Crawford’s sole discretion, the original purchase amount will be credited to the credit/debit card used by the customer for purchase of the Gift or any designated account in the same name of such customer for all refunds for in-store and online purchases (as the case may be).