“Sellable Condition” means that the Merchandise is still in its original packaging with the original labels, garment tags, price tags and return tags still attached; that the Merchandise is unworn, unused, unwashed, unaltered and in the condition originally sold; and that the Merchandise is not damaged or soiled in any way. Without prejudice to the generality of the foregoing, the additional conditions below apply to specific categories of Merchandise:
Shoes should be returned unmarked and in their original, undamaged shoe box and dust bag as this is considered part of the Merchandise. Shoes that are returned without a dust bag and box, in a damaged dust bag or box or with marked, scratched or dirty soles may not be accepted, and may be sent back to the customer.
Bags should be returned in a new, unmarked, unused and undamaged condition with protective strips on hardware intact and dust bags if provided on delivery.
Merchandise should be returned in a new, unmarked, unused and undamaged condition.
Skincare, cosmetics, hair care, fragrance, nail and aerosol products should be returned unused, unopened, in the original packaging.
- Lingerie & Swimwear
Lingerie, men’s underwear, swimwear and all items of a similar nature should be tried on over underwear, without removing the protective adhesive strip. Returns or exchange will not be accepted if this strip has been removed or if items are soiled.
These items are delivered in sealed packaging and should be returned seals intact and unopened otherwise they will not be accepted for return.
- Limited-Edition Products and Books
As these items are highly collectible, returns will not be accepted if the protective cover and packaging have been removed.
- CDs, DVDs, Videos, Tapes or other Recording media, Software, Digital Accessories, Luxury headphones, headsets, Men’s Luxury Accessories
These items are delivered in sealed packaging and should be returned with seals intact and unopened otherwise they will not be accepted for return.
The decision as to whether the Merchandise is in Sellable Condition remains within Lane Crawford’s sole discretion and its decision shall be final.
For returns of online purchases, if Lane Crawford receives a return that cannot be accepted, the customer has the option either to collect the Merchandise again from one of Lane Crawford Stores or to have the Merchandise re-shipped to the customer at his/her sole cost.