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Privacy Policy

I. If a customer has queries in relation to the operation of the CCTV and the purpose or in relation to privacy issues of his/her personal data, he/she may contact our Privacy Officer at or by post to: Privacy Officer, Lane Crawford, 30F, One Island South, 2 Heung Yip Road Wong Chuk Hang, Hong Kong SAR.

II. We do not accept requests from customers to view of CCTV footage because CCTV footage may contain personal data of other third parties and we may not be allowed to share it with third parties by law.

III. We will accept requests from the police or other enforcement agent to view the CCTV footage and/or have a copy of the same upon receipt of a formal written request, and subject to the application of an exemption under the Ordinance.