Privilege Card

Lane Crawford’s Privilege Card enables you to track your eligibility for a Lane Crawford Privilege Card upgrade. A Privilege Card will be automatically created for you when you make any purchase on the Site if you do not already have one. You can also request a Privilege Card in Lane Crawford stores by filling in an application form upon any purchase.

To make use of an existing Privilege Card on the Site is simple, we recommend you register an account and link your Privilege Card via your My Account page. If you do not wish to register for an account, you can fill in your Privilege Card number every time you make a purchase as a Guest on the Site to accrue spend.

As a Privilege Card Cardholder, you may become eligible to upgrade your card to a Gold or Platinum Privilege Card member:

• With a cumulative spend of HK$/RMB10,000 or more, you will be eligible to apply for Lane Crawford Gold Privilege Card
• With a cumulative spend of HK$/RMB80,000 or more, you will be eligible to apply for a Lane Crawford Platinum Privilege Card

To receive your Gold or Platinum Privilege Card once eligible, Lane Crawford will mail your pack to your known personal information within 4-6 weeks of your successful eligibility. It is your responsibility to inform Lane Crawford of any change of address by emailing our member Services team or
calling:

Hong Kong: +852 2118 2999
Email

Beijing: +86 6622 0822
Email

No Gold or Platinum Privilege Card will be issued unless an application has been made and we have accepted it.

The Privilege Card is entitled to a maximum of four continuous 90-day periods. New 90-day period will start from HK$/RMB 0 spending. The 90-day period is an independent period where HK$/RMB 10,000 in net spending on merchandise must be reached at Lane Crawford stores and its affiliated boutiques in order to be eligible to apply for a Lane Crawford Privilege Card upgrade. The Privilege Card will expire if the spending requirement cannot be reached within four 90-day periods from the date of issuance. If your Privilege Card has expired, a new Privilege Card will be automatically created when you next make a purchase online or in store.

Privilege Card Cardholders are not entitled to any Lane Crawford Gold or Platinum Privilege Card member’s benefit.

The Privilege Card is non-transferable. Should the Privilege Card reach the required spending requirement to be eligible to apply for a Lane Crawford Privilege Card upgrade, the applicant of the Lane Crawford Privilege Card upgrade must be the Privilege Card Cardholder and not any other person.

You may only hold one Privilege Card at any one time. In failing to comply, Lane Crawford will prompt you to merge multiple cards into one card. Should you not respond to such requests, you agree that Lane Crawford will make an arbitrary decision and a new card will be sent to you.

Please note that we do not currently offer Privilege Cards to customers shipping outside of Hong Kong and/or China. Lane Crawford will not accept any Privilege Card requests for such orders.

This is an Agreement (“Agreement”) between Lane Crawford (Hong Kong) Limited (“Lane Crawford”) (having its registered office at 30/F, One Island South, 2 Heung Yip Road, Wong Chuk Hang, Hong Kong) and you (“the Cardholder” or “you”).

1. The Lane Crawford (Gold Privilege/Platinum Privilege] Card (“the Card”) is issued by Lane Crawford. You may be eligible for certain benefits by being issued with the Card. All Card benefits (as well as any further terms regarding how you can access such benefits as a holder of the Card or otherwise applicable to such benefits, such further terms being incorporated by reference into this Agreement) are listed at www.lanecrawford.com/privilegecard. The Card (including its possession of and use by you) shall be subject to the terms and conditions of this Agreement in effect at the time of use of the Card by you.

2. To the maximum extent permitted by law, nothing contained in this Agreement shall affect Lane Crawford’s right to revise the terms and conditions of this Agreement (including amending any of the Card’s benefits or how you can access such benefits) at any time at its sole discretion, except that Lane Crawford will inform you within a reasonable period of time and in a reasonable manner of any changes to the this Agreement if such changes will limit the benefits you may receive from the Card (as described in clause 1 above). A current version of this Agreement may be located at www.lanecrawford.com/privilegecard, so please do check back from time to time for updates. By continuing to use the Card, you are agreeing to continue to be bound by this Agreement as revised.

3. The issuance of the Card will be at Lane Crawford’s sole discretion. Lane Crawford may issue you with a provisional card pending issuance of the Card (the use of which is also subject to this Agreement). Upon the issuance of the Card, any provisional card which may have been issued by Lane Crawford to the Cardholder (which use is also subject to this Agreement) will be cancelled and replaced by this Card and become null and void and have no further effect whatsoever. This Agreement applies from the date on which any provisional card or the Card (whichever was issued earlier) is issued to the Cardholder (“Commencement Date”) to the date of termination in accordance with clause 7 of this Agreement.

4. The Cardholder should sign the Card (or any provisional card) immediately upon receipt and shall keep the Card under their personal control at all times. The Card is personal to the Cardholder and is not transferable to any other person. The Cardholder shall not be entitled to receive any benefits conferred by the Card unless the Card is presented and payment is effected in person by the Cardholder.

5. The Card is not a credit card or a charge card and confers no right or benefit upon the Cardholder to purchase goods or services on credit or on terms other than those specified in this Agreement.

6. PLEASE RECORD YOUR MEMBERSHIP NUMBER AND KEEP IT IN A SECRET AND SECURE PLACE. You must maintain secure possession of the Card at all times. If your Card is lost, stolen, defaced or damaged, please contact us at customercare@lanecrawford.com as soon as possible and quote your membership number. A replacement Card may be issued at our discretion, may be subject to a handling fee as deemed reasonably appropriate by Lane Crawford, and is subject to presentation of personal identification at any Lane Crawford store. If you do not have a record of your membership number, we will use reasonable efforts to trace your membership number and issue a replacement card. The Cardholder will notify Lane Crawford in writing of any changes in their contact information.

7. The Card may be cancelled and this Agreement may be terminated at any time by either: (a) the Cardholder upon giving written notice to Lane Crawford accompanied by the return of the Card; or (b) Lane Crawford (at its sole discretion) without any reason upon giving written notice to the Cardholder.

8. We (including our directors, officers, agents, consultants and associates, along with our related companies (including affiliate and subsidiary companies)) are not liable to you for any loss, damage or liability (whether direct, consequential, indirect, economic or otherwise) incurred by you in relation to the Card, including in relation to: (a) your use of the Card, (b) if the Card is used by any third party, whether with or without your permission; (c) your loss of the Card (or any liability incurred via your loss of the Card, whether before or after you notify us regarding your loss of the Card); (d) any revisions to the terms and conditions of this Agreement (including revisions to any of the Card’s benefits); or (e) any cancellation of the Card.

9. Any personal data which you provide to Lane Crawford in your application for or use of the Card will be collected, used and stored in accordance with our Privacy Policy as available at www.lanecrawford.com/privacy.

10. In case of any dispute, Lane Crawford reserves the right of final decision. This Agreement shall be governed and construed in accordance with the laws of Hong Kong Special Administrative Region (including where any issue arises in respect to the use of the Card in the People’s Republic of China).

11. In the event of discrepancies or conflicts between different language versions of this Agreement, the English version shall prevail.

12. All correspondence and notices in relation to this Agreement should be directed to Customer Relationship Management Department, Lane Crawford (Hong Kong) Limited, 30/F, One Island South, 2 Heung Yip Road, Wong Chuk Hang, Hong Kong; or via email to customercare@lanecrawford.com.

This is an Agreement (“Agreement”) between Lane Crawford Department Store (Beijing) Limited (“Lane Crawford”) (having its registered office at Room 334, Office Tower, Beijing Capital Times Square, 88 West Chang’an Avenue, Xicheng District, Beijing, China) and you (“the Cardholder” or “you”).

1. The Lane Crawford (Gold Privilege/Platinum Privilege) Card (“the Card”) is issued by Lane Crawford. You may be eligible for certain benefits by being issued with the Card. All Card benefits (as well as any further terms regarding how you can access such benefits as a holder of the Card or otherwise applicable to such benefits, such further terms being incorporated by reference into this Agreement) are listed at www.lanecrawford.com.cn/privilegecard. The Card (including its possession of and use by you) shall be subject to the terms and conditions of this Agreement in effect at the time of use of the Card by you.

2. To the maximum extent permitted by law, nothing contained in this Agreement shall affect Lane Crawford’s right to revise the terms and conditions of this Agreement (including amending any of the Card’s benefits or how you can access such benefits) at any time at its sole discretion, except that Lane Crawford will inform you within a reasonable period of time and in a reasonable manner of any changes to the this Agreement if such changes will limit the benefits you may receive from the Card (as described in clause 1 above). A current version of this Agreement may be located at www.lanecrawford.com.cn/privilegecard, so please do check back from time to time for updates. By continuing to use the Card, you are agreeing to continue to be bound by this Agreement as revised.

3. The Card is only issued to individuals having full legal capacity, and will otherwise only be issued at Lane Crawford’s sole discretion. Lane Crawford may issue you with a provisional card pending issuance of the Card (the use of which is also subject to this Agreement). Upon the issuance of the Card, any provisional card which may have been issued by Lane Crawford to the Cardholder (which use is also subject to this Agreement) will be cancelled and replaced by this Card and become null and void and have no further effect whatsoever. This Agreement applies from the date on which any provisional card or the Card (whichever was issued earlier) is issued to the Cardholder (“Commencement Date”) to the date of termination in accordance with clause 7 of this Agreement.

4. The Cardholder should sign the Card (or any provisional card) immediately upon receipt and shall keep the Card under their personal control at all times. The Card is personal to the Cardholder and is not transferable to any other person. The Cardholder shall not be entitled to receive any benefits conferred by the Card unless the Card is presented and payment is effected in person by the Cardholder.

5. The Card is not a credit card or a charge card and confers no right or benefit upon the Cardholder to purchase goods or services on credit or on terms other than those specified in this Agreement.

6. PLEASE RECORD YOUR MEMBERSHIP NUMBER AND KEEP IT IN A SECRET AND SECURE PLACE. You must maintain secure possession of the Card at all times. If your Card is lost, stolen, defaced or damaged, please contact us at customercare@lanecrawford.com as soon as possible and quote your membership number. A replacement Card may be issued at our discretion, may be subject to a handling fee as deemed reasonably appropriate by Lane Crawford, and is subject to presentation of personal identification at any Lane Crawford store. If you do not have a record of your membership number, we will use reasonable efforts to trace your membership number and issue a replacement card. The Cardholder will notify Lane Crawford in writing of any changes in their contact information.

7. The Card may be cancelled and this Agreement may be terminated at any time by either: (a) the Cardholder upon giving written notice to Lane Crawford accompanied by the return of the Card; or (b) Lane Crawford (at its sole discretion) without any reason upon giving written notice to the Cardholder; provided that where the Card has been cancelled and this Agreement terminated under paragraph (b), you will be given a period of 30 days to redeem any Frequent Purchase Rewards Programme points accrued by you on the Card prior to the date of the written notice.

8. We (including our directors, officers, agents, consultants and associates, along with our related companies (including affiliate and subsidiary companies)) are not liable to you for any loss, damage or liability (whether direct, consequential, indirect, economic or otherwise) incurred by you in relation to the Card, including in relation to: (a) your use of the Card, (b) if the Card is used by any third party, whether with or without your permission; (c) your loss of the Card (or any liability incurred via your loss of the Card, whether before or after you notify us regarding your loss of the Card); (d) any revisions to the terms and conditions of this Agreement (including revisions to any of the Card’s benefits); or (e) any cancellation of the Card.

9. Any personal data which you provide to Lane Crawford in your application for or use of the Card will be collected, used and stored in accordance with our Privacy Policy as available at www.lanecrawford.com.cn/privacy.

10. In case of any dispute, Lane Crawford reserves the right of final decision. This Agreement shall be governed and construed in accordance with the laws of the People’s Republic of China (including where any issue arises in respect to the use of the Card outside of the People’s Republic of China).

11. In the event of discrepancies or conflicts between different language versions of this Agreement, the English version shall prevail.

12. All correspondence and notices in relation to this Agreement should be directed to Customer Relationship Management Department, Lane Crawford Department Store (Beijing) Limited, at Room 334, Office Tower, Beijing Capital Times Square, 88 West Chang’an Avenue, Xicheng District, Beijing, China.