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Help & Information

Contact Us

ORDER ENQUIRIES

For assistance with your order (in store or online) our Customer Care team is on hand to support.

Contact the team by e-mail or please call: +852 2118 2288. If based outside Hong Kong, please see relevant toll telephone numbers to contact us below:

ASIA PACIFIC
Australia 1800 988 212
China 400 120 1483
Indonesia 00 1803 0193 046
Japan 00531 16 1347
Macau 0800 777
Malaysia 1 800 81 6768
New Zealand 0800 44 4703
Philippines 1800 1110 1641
Singapore 800 101 2638
South Korea 00798 1420 67000
Taiwan 00 801 85 4055
Thailand 0018 0085 20634
AMERICAS
Canada 1 855 365 2177
USA 1 855 214 7782
EUROPE AND MIDDLE EAST
Denmark 80 25 12 89
France 0800 91 20 56
Germany 800 182 6238
Italy 800 78 91 14
Norway 800 69037
Spain 900 86 6635
Sweden 200 120680
Switzerland 0800 848 861
UK 0800 404 9659

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PERSONAL STYLING AND LIFESTYLE ENQUIRES

For complimentary advice on fashion, beauty, gift, home and lifestyle please contact our team of friendly personal stylists. Contact the team by e-mail or please call:

+852 2118 2288 (Hong Kong)
400 120 1483 (China)

Or, please call our toll-free numbers listed within Order Enquiries if based overseas.

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PRIVILEGE CARD ENQUIRIES

Lane Crawford Privilege Card holders are invited to contact our Membership Services team for any enquiries, including an update of your account status, member privileges or personalised concierge services. Contact the team by e-mail or please call:

+852 2118 2288 (Hong Kong)
400 120 1483 (China)

Or, please call our toll-free numbers listed within Order Enquiries if based oversees.

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PRODUCT ENQUIRIES

Our knowledgeable Product Advisors can assist you with information on products and brands. Contact the team by e-mail or please call:

+852 2118 2288 (Hong Kong)
400 120 1483 (China)

Or, please call our toll-free numbers listed within Order Enquiries if based oversees.

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STORE ENQUIRIES

Find out more about Our Stores

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OTHER ENQUIRIES

CAREER 

Find out more about Careers at Lane Crawford

MEDIA

For all press and media-related enquiries:
➢ Email the PR and Communications team

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