Terms Of Service
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General
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Shopping on Online Platforms
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Prohibitions And Failure To Comply
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Intellectual Property
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Third-Party Links
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Eligibility To Purchase
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Product Descriptions
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Pricing
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Payment
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Acceptance Of Your Order
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Shipping And Collections
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Returns And Exchanges
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To return or exchange Merchandise that have been delivered at a pre-arranged delivery time, for example large or bulky goods or furniture, please contact our Customer Care team at customercare@lanecrawford.com to arrange collection or replacement. Lane Crawford reserves the right to make a charge of up to HKD1000 to cover the collection cost, which will be deducted from the amount to be refunded, except when the Merchandise is defective. Customers will be notified of this amount at the time of cancellation.
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Your Rights
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Regulated Electrical Appliances Removal Service
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Liability
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Indemnity And Waiver
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Complaints
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Governing Law And Jurisdiction
To return or exchange Merchandise that have been delivered at a pre-arranged delivery time, for example large or bulky goods or furniture, please contact our Customer Care team at customercare@lanecrawford.com to arrange collection or replacement. Lane Crawford reserves the right to make a charge of up to HKD1000 to cover the collection cost, which will be deducted from the amount to be refunded, except when the Merchandise is defective. Customers will be notified of this amount at the time of cancellation.