Gift Cards can be purchased at lanecrawford.com or at the Concierge of any Lane Crawford store in Hong Kong, Shanghai, Chengdu and Beijing, and at affiliated boutiques.

For bulk purchases or corporate gifts, contact one of our Corporate Sales Managers for additional benefits and assistance.

Gift Cards ordered online (without any other merchandise) will be shipped to your address through courier. Please refer to our Shipping and Delivery details or contact our Customer Care Team. Gift Cards purchased alongside other merchandise online have the option of being collected in store.

You can purchase and activate each generic Gift Card with a minimum value of HKD500 or RMB500. The maximum value a Gift Card can hold is HKD78,000 or RMB5,000.

Yes. Platinum Privilege Cardholders can enjoy 10% off the regular price, and settle full or part payment of the balance after discount with a Gift Card. However, Gift Card redemption transactions are ineligible for the accrual of bonus points.

No. Gift Cards are equivalent to cash.

No. The value on a Gift Card cannot be transferred to another Gift Card.

Please refer to How to Redeem a Gift Card for instructions on how to use your Gift Card for online purchases at Lane Crawford. Gift Cards in Hong Kong Dollars (HKD) can only be used for shipments within Hong Kong. Gift Cards in Renminbi (RMB) can only be used for shipments within China.

Yes. Gift Card values are equivalent to cash. There is no limitation on the number of Gift Cards used in a single transaction.

Gift Cards are as good as cash and can be used to purchase any items in Lane Crawford and our affiliated boutiques. Any goods manufactured by Apple are excluded.

Hong Kong:
Yes. Gift Cards purchased online in Hong Kong Dollars (HKD) can only be redeemed online and at any Lane Crawford stores within a period of 12 months from the time of activation. Any remaining Gift Card value, upon reaching the expiry date, will be forfeited. Kindly contact our Customer Care Team for confirmation of the exact expiry date or further information. You can also check your Gift Card expiry date online.

China:
No. Gift Cards purchased in Renminbi (RMB) have no expiry date.

Gift Cards are equivalent to cash, and are redeemable by the bearer in full or part payment for goods or services sold in Lane Crawford stores or online.

In case of loss of a Gift Card, please contact our Customer Care Team with information about the date of purchase and name of purchaser.

The balance of the Gift Card will be displayed in the Checkout section of online purchases. Any remaining Gift Card value will be shown on your purchase receipt after redemption. You can also check your balance online.

Kindly contact our Customer Care Team or Concierge Team at Lane Crawford store for your expiry date information. You can also check your Gift Card expiry date online.

No. After issuance or activation, adding value to an existing Gift Card is not possible.

No. Gift Cards purchased in HKD can only be used in store at Lane Crawford Hong Kong or towards purchases made online and shipped within Hong Kong.

No. Gift Cards purchased in RMB can only be used in store at Lane Crawford China or towards purchases made online and shipped within China.

No. At the moment our Gift Cards cannot be bought or redeemed internationally.

You can find this 9-digit numeric in 2 locations:

(1) On the back of the physical Gift Card

If you are using our physical version of Gift Card, your Gift Card Number can be found on the top left, underneath the barcode.

(2) On the back of the Digital Gift Card

If you are using our Digital version of Gift Card, your Gift Card Number can be found on the left, above the barcode.

You can find this 9-digit alphanumeric PIN in 2 locations:

(1) On the back of the physical Gift Card

If you are using our physical version of Gift Card, your PIN can be found below the scratch panel.

(2) On the back of the Digital Gift Card

i. Tap "i" on the front of the Digital Gift Card, underneath the barcode.

ii. It will then flip to the back of the card, your PIN can be found under "Gift Card PIN (for online shopping)".

No. Gift Cards cannot be redeemed, returned, exchanged or refunded for cash.

Any returning goods, purchased with a Gift Card, will be made per our Return of Goods Policy. Upon confirmation of goods return, refund will be credited to your credit card or back to your existing Gift Card.