WORLDWIDE DELIVERY AND FREE RETURNS
SS18 Chinese New Year Terms & Conditions
  1. The promotion period is from 8 to 25 February 2018, both days inclusive (“Period”) at Lane Crawford ifc mall, Lane Crawford Canton Road, Lane Crawford Times Square and Lane Crawford Pacific Place home store (“Lane Crawford Stores”) and online at www.lanecrawford.com.hk and www.lanecrawford.com (“Lane Crawford Online Store”).
  2. For Lane Crawford Store customers: During the Period, customers who purchase every HK$3,800 net or above on full price items in one single transaction (“Eligible Transaction”) will get a chance to win Lane Crawford Shopping Vouchers by lucky draw (“Lucky Draw”) (collectively referred to as “Promotion”).
  3. For Lane Crawford Online Store customers: During the Period, customers who purchase every HK$3,800 / US$480 / GBP350 / EUR390 / JPY54,000 / AUD600 / CAD600 net on full price items in one single transaction from the Online Store (“Eligible Transaction”) will get a chance to win Lane Crawford Shopping Vouchers by lucky draw (“Lucky Draw”) (collectively referred to as “Promotion”).
  4. Each customer can only redeem up to a maximum of five chances of Lucky Draw with 5 Eligible Transactions per day during the Period.
  5. For purchases made in Lane Crawford Stores, customer(s) have to present the original receipt of the Eligible Transaction on the same day where the Eligible Transaction was made to redeem the chance for a Lucky Draw.
  6. For purchases made in Lane Crawford Online Store, Lane Crawford will enroll in and carry out the Lucky Draw for the customer(s) after an Eligible Transaction was made. Customers may receive the prizes together with the items purchased from the Lane Crawford Online Store.
  7. Online purchases made at the Lane Crawford Online Store are subject to Lane Crawford’s Returns Policy. Please visit lanecrawford.com/returns for more detail.
  8. This Promotion is not applicable to purchases of gift cards, Apple, Samsung, Concession and sale items. See clause 18 below.
  9. Lucky Draw prizes (“Prizes”) include Lane Crawford HK$100 Shopping Voucher, Lane Crawford HK$200 Shopping Voucher, Lane Crawford HK$500 Shopping Voucher, Lane Crawford HK$1,000 Shopping Voucher and Lane Crawford HK$5,000 Shopping Voucher.
  10. Prizes cannot be exchanged for cash or any services.
  11. Purchase amount for the Eligible Transaction is calculated net i.e. for Lane Crawford Privilege Programme Members, the net total after deduction of any applicable discount.
  12. The Promotion is available to Lane Crawford Privilege Card and Beauty+ Programme members only. Non-member must complete the registration form for Lane Crawford Beauty+ program or Privilege Card to qualify for the Promotion.
  13. Except to the extent required by applicable law, no refunds or exchanges are available in respect of the Eligible Transactions which have been used to redeem the (“Prizes”) at Lane Crawford Stores. In the event of any exchanges and refunds permitted by law, if after exchanges and/or refunds the transaction value does not qualify as an Eligible Transaction, in order to proceed further, customers need to return the purchased items together with the (“Prizes”).
  14. This Promotion may only be used for personal purchases and cannot be used for any commercial or promotional purposes or any other purposes whatsoever unless authorized by Lane Crawford in writing.
  15. Lane Crawford reserves the right to change any of these Terms and Conditions without prior notice to customers.
  16. Should any dispute arise, the decision of LCJG Limited, the holding company of Lane Crawford shall be final.
  17. These Terms & Conditions are governed by the laws of Hong Kong SAR and any dispute shall be referred to the Courts of Hong Kong SAR.
  18. Should customer have any queries on whether a particular item is included or excluded in the Promotion (clause 8 above) or on any other matters of this Promotion, he/she may consult Lane Crawford Staff, Customer Care Centre at +852 2118 2288 or email customercare@lanecrawford.com for assistance before purchase.

Trade Promotion Competition Licence No. 50018

Shopping Vouchers Terms & Conditions
  1. The Lane Crawford HK$100, HK$200, HK$500, HK$1,000 and HK$5,000 Shopping Voucher (“Shopping Vouchers”) are redeemable by the customer in payment for goods and/or services sold only in Lane Crawford ifc mall, Lane Crawford Canton Road, Lane Crawford Times Square and Lane Crawford Pacific Place home store (“Lane Crawford Stores”) and online at www.lanecrawford.com.hk and www.lanecrawford.com (“Lane Crawford Online Store”) on or before 28th February, 2018.
  2. The HK$100, HK$200 Shopping Voucher cannot be used on the following items: Apple, Samsung, Rimowa, Consignment, Concession, gourmet, sale items and gift cards. See clause 18 below.
  3. The HK$500, HK$1,000 and HK$5,000 Shopping Voucher cannot be used on the following items: Apple, Samsung, Rimowa, Consignment, Concession, Cosmetics, gourmet, sale items and gift cards. See clause 18 below.
  4. The Shopping Vouchers cannot be used in conjunction with any other Lane Crawford promotional offers, except for Lane Crawford Privilege Programme 10% discount.
  5. Purchase amount for the transaction is calculated net i.e. for Lane Crawford Privilege Programme Members, the net total before deduction of any applicable discount.
  6. Only one Shopping Voucher can be used per transaction and it must be redeemed for its full-face value. No change will be given to the customer should the Shopping Voucher value exceed the transaction value.
  7. There’s no limitation on the number of Shopping Vouchers a customer can use per day.
  8. Lane Crawford will not be liable for any Shopping Vouchers being used without the original Eligible Transaction payer’s permission.
  9. Lane Crawford is not liable for and will not replace any lost, stolen, defaced, expired or damaged Shopping Vouchers once issued.
  10. Lane Crawford will not accept a photocopy or any form of copy of a Voucher for payment.
  11. No return or exchange of goods and services purchased in any transaction(s) with the Shopping Voucher is available except for defective goods.
  12. This Shopping Voucher can only be issued to Lane Crawford Beauty+ Programme members and Privilege Card members only. Non-member must complete the registration form for Lane Crawford Beauty+ program or Privilege Card to qualify for the Gift Card.
  13. In case of any price discrepancies, Lane Crawford reserves the final right of decision.
  14. This Shopping Voucher may only be used for personal purchases and cannot be used for any commercial or promotional purposes or any other purposes whatsoever unless authorized by Lane Crawford (Hong Kong) Limited (“Lane Crawford”) in writing.
  15. Lane Crawford reserves the right to change any of these Terms and Conditions without prior notice to customers.
  16. Should any dispute arise, the decision of LCJG Limited, the holding company of Lane Crawford shall be final.
  17. These Terms & Conditions are governed by the laws of Hong Kong SAR and any dispute shall be referred to the Courts of Hong Kong SAR.
  18. Should customer have any queries on whether a particular item is included or excluded in the Promotion (clause 2&3 above) or on any other matters of this Promotion, he/she may consult Lane Crawford Staff, Customer Care Centre at +852 2118 2288 or email customercare@lanecrawford.com for assistance before purchase.
HK$2800 Online Laisee Pouch Terms & Conditions
  1. The promotion period is from 8 to 25 February 2018, both days inclusive (“Period”) online at www.lanecrawford.com.hk and www.lanecrawford.com (“Lane Crawford Online Store”).
  2. During the Period, customers who purchase every HK$2,800 / US$350 / GBP250 / EUR290 / JPY39,000 / AUD440 / CAD440 net on full price items in one single transaction from the Online Store (“Eligible Transaction”) will receive a Lane Crawford exclusive Laisee Pouch (“Gift”) (collectively referred to as “Promotion”).
  3. Each customer is only entitled to 1 Gift in each Eligible Transaction.
  4. Online purchases made at the Lane Crawford Online Store are subject to Lane Crawford’s Returns Policy. Please visit lanecrawford.com/returns for more detail.
  5. This Promotion is not applicable to purchases of gift cards, Apple, Samsung, Concession and sale items. See clause 14 below.
  6. The Gift cannot be exchanged for cash or any services.
  7. Purchase amount for the Eligible Transaction is calculated net i.e. for Lane Crawford Privilege Programme Members, the net total after deduction of any applicable discount.
  8. The Promotion is not applicable in conjunction with any other Lane Crawford promotional offers, except for Lane Crawford Privilege Programme 10% discount.
  9. The Promotion is available to Lane Crawford Privilege Card and Beauty+ Programme members only. Non-member must complete the registration form for Lane Crawford Beauty+ program or Privilege Card to qualify for the Promotion.
  10. Except to the extent required by applicable law, no refunds or exchanges are available in respect of the Eligible Transactions which have been used to redeem the (“Prizes”) at Lane Crawford Stores. In the event of any exchanges and refunds permitted by law, if after exchanges and/or refunds the transaction value does not qualify as an Eligible Transaction, in order to proceed further, customers need to return the purchased items together with the (“Prizes”).
  11. This Promotion may only be used for personal purchases and cannot be used for any commercial or promotional purposes or any other purposes whatsoever unless authorized by Lane Crawford in writing.
  12. Lane Crawford reserves the right to change any of these Terms and Conditions without prior notice to customers.
  13. Should any dispute arise, the decision of LCJG Limited, the holding company of Lane Crawford shall be final.
  14. These Terms & Conditions are governed by the laws of Hong Kong SAR and any dispute shall be referred to the Courts of Hong Kong SAR.
  15. Should customer have any queries on whether a particular item is included or excluded in the Promotion (clause 5 above) or on any other matters of this Promotion, he/she may consult Lane Crawford Staff, Customer Care Centre at +852 2118 2288 or email customercare@lanecrawford.com for assistance before purchase.